Shipping policy
At ShayMakes!, we understand the importance of timely and reliable shipping. We strive to provide our customers with a seamless and efficient shipping experience. Here is everything you need to know about our shipping process:
Shipping Methods
We offer various shipping methods to cater to your needs:
- Standard Shipping: Our standard shipping option ensures your order is delivered within 5-7 business days once your order is ready.
- Express Shipping: If you need your jewelry pieces sooner, we offer express shipping, which guarantees delivery within 2-3 business days.
- International Shipping: We also ship internationally, allowing customers from around the world to enjoy our enchanting jewelry & resin. Please note that international shipping times may vary depending on the destination.
Shipping Costs
Shipping costs are calculated based on the weight and destination of your order. The exact shipping cost will be displayed at checkout, ensuring transparency and no surprises.
Order Processing Time
Once you place an order, our dedicated team works diligently to process and prepare it for shipping. Most orders are processed within 1-3 business days. For Custom orders jewelry orders, that processing time extends from 2-5 business days. For Custom and made-to-order resin pieces processing can take up to 7 days. In cases when wait time will be longer, you will be notified. Please note that during peak seasons or promotional periods, processing times may be slightly longer.
Tracking Your Order
We want you to stay informed about the whereabouts of your jewelry & resin pieces. Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your delivery.
Shipping Restrictions
While we strive to provide worldwide shipping, there may be certain restrictions and limitations due to customs regulations or other factors. If you encounter any issues during the checkout process, please reach out to our customer support team, and we will do our best to assist you.
Lost or Damaged Packages
In the unlikely event that your package is lost or arrives damaged, please contact our customer support team immediately. We will work with you to resolve the issue and ensure your satisfaction.
Thank you for choosing ShayMakes! We are committed to delivering your jewelry pieces safely and efficiently. If you have any further questions or concerns regarding our shipping process, please don't hesitate to reach out to our customer support team.